Delivery and Returns
There is no minimum order. Order as little or as much as suits you.
To allow you to order with confidence, only stock we have on hand, in our possession, is available to buy on our website. The quantity on hand is displayed in our product pages.
Unlike many other merchants, we do NOT sell stock we don't have in our possession, therefore you will NOT have to wait 10 days or more to receive your wine.
We have even excluded stock stored off-site under bond until it is in either our Cheltenham shop, or our Cheltenham warehouse.
As a result of policy of making on wines in-stock available for sale on this website, we are able to dispatch stocks on a same-day basis for orders received by 1pm. Very occasionally, if we have insufficient stocks in our SHOP, we may have to delay dispatch by 1 day as we collect stocks from our Cheltenham WAREHOUSE at the end of the day.
Click & Collect and Local Delivery are available on days and times the Shop is open although, of course, nothing stops you ordering for Collection/Delivery on the next Open day.
We prefer not to dispatch National Deliveries on a Friday (for Monday delivery) to avoid wine being stored over weekends in storage conditions we have no control over.
CLICK & COLLECT
A "Click & Collect" option can be selected on Checkout for collection from our Cheltenham shop. After ordering, you will receive an email, usually within 1 hour, confirming your order is ready for collection. There is no charge for this facility, and no minimum order.
We offer Local Delivery to the Postcodes listed below. We run at 98% Same-Day local delivery for orders received by 2pm.
For Local Deliveries, deliveries are FREE for orders of £50 or more (reduced from a minimum of £75 during the Covid crisis). For orders of less than £50, a small order surcharge of £5 per delivery is applied.
Local v National Delivery is calculated automatically based on your selected Ship-To postcode on checkout.
Local Delivery currently applies to the following postcodes:
Our National Deliveries are sent through APC Overnight with parcel tracking. You will receive a tracking email directly from APC once the parcel is with them.
For Mainland UK, excluding the Highlands of Scotland, deliveries are scheduled for the next working day. If you have any specific delivery instructions please inform us with your order.
Free Delivery in UK, except for areas mentioned below, for orders of £150 or more. A Small Delivery surcharge of £10 is levied on orders less than £150.
Scottish Highlands £ 15.00 per delivery (mostly next day)
Scottish Offshore £ 45.00 per delivery (2-5 days)
Northern Ireland £ 40.00 per delivery (2 days)
Isle of Wight £ 45.00 per delivery (next day)
Isle of Man £ 60.00 per delivery (next day)
Channel Islands £ 80.00 per delivery (next day)
RETURNS & REFUNDS
We accept returns with 30 days of delivery of goods. As we have no control over how the wine is stored once delivered, we cannot extend this returns policy for a period any longer than this.
Breakages will be refunded or replaced if reported within 7 days of date of dispatch.